Composable Architectures: Why Now and What’s Next
Composable architectures are driving IT’s evolution by enabling greater flexibility, scalability and resilience
Using AI to Improve Debt Collection Strategies
The path to hyper-personalization in collection strategies involves combining AI-driven decisioning and conversational AI
What Is Intelligent Feature Management? Why Is It Essential?
Intelligent feature management is a disciplined approach to identifying, creating, managing, and utilizing enriched data assets
How Omni-Channel Communications Transform Collections Strategy
Organizations that have deployed integrated communications are unlocking higher engagement rates, faster time-to-promise and a smoother customer experience
5 Trends in Collections - Omni-Channel Communications, AI and More
Explore the 5 areas revolutionizing debt collection, including the importance of omni-channel communications
How Conversational AI Boosts Collections as Delinquencies Rise
As defaults increase collections workload, the benefits of conversational AI can prioritize agents' work and lead to faster resolution
How Omnichannel Communications Improve Debt Collection
When an omnichannel communication strategy is executed properly, companies can expect to see a significant improvement in debt collection
Better SME Lending Systems Key To Winning Back Businesses Post-pandemic
Survey demonstrates need for advanced analytic solutions to accelerate lending and simplify delivery
Are You Catering For The ‘Unhappy Path’ In Digital Journeys?
Bridging the expectation gap through decision planning to improve the customer experience
Finding Business Opportunities From COVID-19
Using digital collaboration to play your best hand
How Avis Europe Uses Optimization to Make Real-Time Decisions
A case study in Business Intelligence shows some of the benefits Avis achieved using optimization to solve supply chain issues and make real-time decisions.
Voice is the Future of Banking
The idea of reducing the friction between customer need and targeted product offering is nothing new, but clearly the thought of a dialog-based interaction replacing the traditional application form is quite appealing.
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