Vitality, a major healthcare insurer in the UK, shows how harnessing technology to personalize healthcare experiences can drive sustainable growth

Insurance organizations must be able to easily drive efficiency, profitability, and customer-centricity, and decision platforms can help

Artificial intelligence is powering a lot of digital transformation and legacy modernization in insurance, but two big challenges remain before wider adoption is possible

What are the strategies that are reshaping the battle against prepaid card fraud within the realm of mobile wallets?

Monolithic architecture hinders the evolution of cloud-hosted platforms — microservices are proving more effective at meeting insurers' demands for agility

Our recent global survey reveals the investment priorities and functionality requirements for enterprise-level fraud solution buyers

In uncertain times, optimization and automation offer insurance claims departments what's needed most - speed, scale and control

Survey demonstrates need for advanced analytic solutions to accelerate lending and simplify delivery

Measuring the right things matters - if fraud reduction comes at a cost to customer experience, you may have the wrong fraud KPIs

New FCA rules that take effect 1 Jan 2022 will remove the practice known as "price walking" from the UK general insurance market - but insurers can make this work for them

Bridging the expectation gap through decision planning to improve the customer experience

Using digital collaboration to play your best hand

When designing a strategy for detecting and preventing fraud, everyone always comes to the same conclusion—there is no silver bullet.

The idea of reducing the friction between customer need and targeted product offering is nothing new, but clearly the thought of a dialog-based interaction replacing the traditional application form is quite appealing.