Waiting for your regulator to require improved customer communications on scams places you at risk of distinct competitive disadvantage vis-à-vis your competitors

Defining and understanding different scam typologies yields results when identifying and preventing authorized push payment fraud

Latin America needs to get ready for the consequences of the growth of real-time payments

As regulators around the world roll out new rules to deal with APP fraud, these four tips can help payment service providers adapt to the new fraud prevention regimes

Survey demonstrates need for advanced analytic solutions to accelerate lending and simplify delivery

As Hoist Finance shows, best practices in decision management – automation, digitization, centralization – also result in greener decisions

Customers and regulators are both interested in sustainable finance - here's how banks and fintechs can use automated decisions to advance their ESG goals

Bridging the expectation gap through decision planning to improve the customer experience

Using decision modelling and optimisation techniques similar to those used in navigation applications can help improve business performance by over 30%

Using digital collaboration to play your best hand

The idea of reducing the friction between customer need and targeted product offering is nothing new, but clearly the thought of a dialog-based interaction replacing the traditional application form is quite appealing.