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Using SMS, RCS and WhatsApp in Omni-Channel Communications

Lenders in Brazil can improve collections and fraud strategies by optimizing the balance of digital message channels

Credit and Risk Trends in Brazil Highlight Need for Tailored Treatment

July data shows Brazil's credit portfolio is in good shape - combined with a decline in delinquency, this makes a fertile ground for credit granting

Brazilian Credit Risk Trends Reveal Growth Opportunities

This deep dive into the credit health of the Brazilian market presents a positive national scenario, leading to recommendations for growth in multiple credit products

Better SME Lending Systems Key To Winning Back Businesses Post-pandemic

Survey demonstrates need for advanced analytic solutions to accelerate lending and simplify delivery

European Card Fraud 2020: UK Shrinks Fraud Losses by £46M

FICO's European Fraud Map for 2020 shows how the UK, Denmark and Hungary benefitted from tight controls - while many countries did not

Payment Methods and Fraud: Are Too Many Schemes a Bad Thing?

The profusion of payment mechanisms may be confusing for consumers, and a goldmine for fraudsters

Are You Catering For The ‘Unhappy Path’ In Digital Journeys?

Bridging the expectation gap through decision planning to improve the customer experience

Brexit Scams Rise as Criminals Target Uncertain Times

Toby Carlin examines a wave of Brexit scams and offers advice on how to spot, prevent, and report them

FICO Survey Shows How UK Fraud Teams Struggled in Pandemic

Nearly four out of five respondents from UK banks said that working from home had a high or major impact on the effectiveness of their financial crime prevention

European Card Fraud — How the UK Drove Down Losses 8%

European card fraud reduced by 2% across 18 countries studied - but there were winners and losers

Finding Business Opportunities From COVID-19

Using digital collaboration to play your best hand

Voice is the Future of Banking

The idea of reducing the friction between customer need and targeted product offering is nothing new, but clearly the thought of a dialog-based interaction replacing the traditional application form is quite appealing.

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