Survey demonstrates need for advanced analytic solutions to accelerate lending and simplify delivery

Financial services partner organizations should offer best-in-class customer communication technology, with easy implementation, ongoing management and impressive results

Bridging the expectation gap through decision planning to improve the customer experience

Multi-channel vs. omni-channel communications may seem to be a matter of semantics, but it represents a real difference in how successful your customer programs will be

A new survey shows how many debt collectors are missing the mark in their contact strategies

The pandemic has put stress on lenders' and debt collectors' ability to meet inbound demand - here are 5 points for reviewing your abilities

New data points to problems lenders have executing customer-centric collections

Using digital collaboration to play your best hand

Azerbaijan's largest bank has started using FICO software to take an integrated approach to combating financial crime - money laundering and terrorist finance

Fraud and compliance must work together to put the customer at the heart of eKYC strategy

The UK's financial regulator is calling for greater operational resilience - here's how collections operations can respond

Taking a forward-looking approach to debt management can help us manage the current crisis

The availability of leaked documents such as the Paradise and Panama Papers provides an alternative source of data that can help identify suspicious organizations

The key to reducing false positives while detecting more money laundering and other financial crimes is to radically improve detection

Due to all the fines and scandals in 2018, I am convinced that AI will play a more important role in financial crime compliance.