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Better SME Lending Systems Key To Winning Back Businesses Post-pandemic

Survey demonstrates need for advanced analytic solutions to accelerate lending and simplify delivery

Are You Catering For The ‘Unhappy Path’ In Digital Journeys?

Bridging the expectation gap through decision planning to improve the customer experience

eKYC – Why Malaysian Banks Must Act Now!

Bank Negara confirmed in July 2020 that banks and other financial institutions could deploy eKYC as part of the onboarding process.

Managing the Corona Debt Tsunami - The Experts Speak

Collections professionals discuss the challenges they face in the current debt tsunami

Debt Relief Considerations After COVID-19 – Don’t Panic!

Lessons learned from the 2008 global financial crisis can help guide collections and debt relief strategies now

Finding Business Opportunities From COVID-19

Using digital collaboration to play your best hand

Collections Analytics: Are We Missing the Credit Risk Revolution?

Taking up innovations used in credit risk management can pay off handsomely in collections & recoveries

$13.5M Loss Shows Why Layered Fraud Defences Matter

Cosmos Bank recently had $13.5 million siphoned off by hackers linked to the Lazarus Group in North Korea. These attacks emphasize the need for layered fraud defences and controls that effectively mitigate such risks.

Voice is the Future of Banking

The idea of reducing the friction between customer need and targeted product offering is nothing new, but clearly the thought of a dialog-based interaction replacing the traditional application form is quite appealing.

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