Survey: What Makes a Great Customer Experience?
A new FICO survey on customer experience found that 9 in 10 people globally believe that customer experience is as important as a bank’s products
Bank Primacy: Survey Reveals Secrets to Customer Loyalty
FICO's global survey finds that 90% of customers have a primary bank provider, but over a third would switch to get a better offer or customer experience
Next Best Actions / Next Best Offers – Four Pointers to Success
Next Best Actions / Next Best Offers balance the customer's interests and needs with your organization's business objectives, using mathematical optimization
Determining the Next Best Action to Grow Customer Relationships
Next best action strategies and technology balance growth and risk for banks, while advancing customer relationships
A World Without FICO Credit Scores: What Was It Like?
Movement Mortgage’s Anna Benz discusses the importance of FICO Scores in the credit ecosystem
The Crucial Importance of Precision and Accuracy in Mortgage Lending
Six pivotal reasons why accuracy is paramount in credit scoring for mortgage loans
The New Era in Mortgage Credit Risk
How migrating to FICO® Score 10T can help you gain first-mover advantage on non-conforming mortgage loans
Critical Ingredient to Identify Healthy Mortgage-Backed Securities
FICO® Scores: A critical element in cash flow analysis for proper valuation.
Why Credit Scores are Crucial to Healthy Securities
The value of asset-backed security is determined by the cash flows generated by the underlying assets and understanding the predictability of those cash flows
5 Ways Credit Unions Can Be More Resilient with AI and Analytics
AI and other behavioral analytics can give you better, more actionable insights into customers' needs and risk
Tracking Credit Risk in a Challenging Economy - South Africa
Using FICO Scores for account management can help lenders identify which borrowers have increased risk
Why Account Management Scores Matter – in Russia and Beyond
In this post, I will share analysis that shows why using account management scores in addition to account origination scores is important.
Play More Games to Get Your Ph.D.: Fun with Spurious Correlations
<p>Correlation doesn’t equal causation. This point sometimes gets lost in the Big Data discussion.</p>
<p>The argument...
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