A new FICO survey on customer experience found that 9 in 10 people globally believe that customer experience is as important as a bank’s products

FICO's global survey finds that 90% of customers have a primary bank provider, but over a third would switch to get a better offer or customer experience

Next Best Actions / Next Best Offers balance the customer's interests and needs with your organization's business objectives, using mathematical optimization

Next best action strategies and technology balance growth and risk for banks, while advancing customer relationships

Movement Mortgage’s Anna Benz discusses the importance of FICO Scores in the credit ecosystem

Six pivotal reasons why accuracy is paramount in credit scoring for mortgage loans

How migrating to FICO® Score 10T can help you gain first-mover advantage on non-conforming mortgage loans

FICO® Scores: A critical element in cash flow analysis for proper valuation.

The value of asset-backed security is determined by the cash flows generated by the underlying assets and understanding the predictability of those cash flows

Financial services partner organizations should offer best-in-class customer communication technology, with easy implementation, ongoing management and impressive results

AI and other behavioral analytics can give you better, more actionable insights into customers' needs and risk

Multi-channel vs. omni-channel communications may seem to be a matter of semantics, but it represents a real difference in how successful your customer programs will be

A new survey shows how many debt collectors are missing the mark in their contact strategies

The pandemic has put stress on lenders' and debt collectors' ability to meet inbound demand - here are 5 points for reviewing your abilities

New data points to problems lenders have executing customer-centric collections