While pursuing digital banking, banks have the opportunity – nay, the imperative – to focus on humanizing the customer experience, and be personable in impersonal channels

Great technology can’t replace an obsessive focus on and knowledge of your customers - which is why digital banking is really about insights and customer experience

Financial institutions are preparing for 2022 by pivoting their focus towards digital transformation initiatives that add real value for their customers – and their bottom line

FICO continues to be responsible for industry-changing innovations in AI, Financial Crime and Retail Credit Analytics.

AI and other behavioral analytics can give you better, more actionable insights into customers' needs and risk

With more than 70 billion real-time payments last year worldwide, the risk of fraud is also growing in this relatively new channel

Top 5 takeaways from FICO 's North American consumer survey on Digital Account Opening

Two vigilantes dive deep into the workings of a popular fraud scheme

Elders today are the targets of residential real estate fraud and scams - here are tips for financial caregivers and banks to combat this rapidly growing form of financial abuse

From digital communications to better customer level view, what should financial services have done differently

<p>Correlation doesn’t equal causation. This point sometimes gets lost in the Big Data discussion.</p> <p>The argument...

<p>The Internet of Things is expanding beyond smartphones, game consoles, wearable wellness and the ilk to include your ...

Hadoop is a big deal. But Hadoop’s biggest roadblocks may be its complexity and the scarcity of software engineers who a...