Using AI to Improve Debt Collection Strategies
The path to hyper-personalization in collection strategies involves combining AI-driven decisioning and conversational AI
AJ Travagline
AJ Travagline, senior consultant at FICO, has 25 years of retail banking experience across the operation life cycle with experience at MBNA, HSBC, ING Direct and Barclays. As an executive he promoted a customer-centric approach that leveraged data to provide insights for better operation execution. For the past 8 years with FICO he has worked closely with clients across the finance, telecom, auto lending and retail industries. His focus is on the Improving consumer engagement and loyalty.
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How Omni-Channel Communications Transform Collections Strategy
Organizations that have deployed integrated communications are unlocking higher engagement rates, faster time-to-promise and a smoother customer experience
How Conversational AI Boosts Collections as Delinquencies Rise
As defaults increase collections workload, the benefits of conversational AI can prioritize agents' work and lead to faster resolution
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